Terms and Conditions

Redrock Rep - Terms and Conditions


1. Introduction Welcome to Redrock Reputation Pty Ltd (also referred to as "Redrock Rep," "we," "us," or "our"). By using our services, you ("the Customer") agree to these Terms and Conditions. Please read them carefully before proceeding.


2. Definitions
For the purposes of these Terms and Conditions:

  • Customer: Refers to the individual or business entity subscribing to Redrock Rep's services.
  • Services: Refers to the subscription-based services provided by Redrock Rep, including review management, Google Business Profile optimization, Google Ads management, and SEO services. These services include tools to collect and reply to reviews, integrate reviews via a website widget, manage paid search advertising, and enhance search engine visibility.
  • Account: Refers to the Customer's account registered with Redrock Rep at the point of sale.
  • Subscription Fees: Refers to the recurring monthly fees for the Services.
  • Setup Fees: Refers to the one-time fees that the Customer agrees to pay for setup of services, including all merchandise agreed to in the sales form.
  • Billing Date: Refers to the date on which recurring subscription charges are processed.
  • Applicable Laws: Refers to all laws and regulations governing the use of our Services, including but not limited to the Consumer Code (Legislative Decree No. 206 of 2005) and Regulation (EU) 2016/679 (GDPR).
  • Malice or Gross Negligence: Refers to intentional misconduct or reckless disregard for the consequences of an action that causes harm.
  • Third-Party Errors: Refers to errors or issues caused by external providers, platforms, or entities not under the direct control of Redrock Rep.


3. Services Provided
We offer subscription-based services, including:

  • Review management tools to collect and reply to customer reviews.
  • A website widget to display online reviews on the Customer's website.
  • Google Business Profile optimization services.
  • Google Ads management, including setting up and managing paid search advertising campaigns.
  • SEO services, including keyword optimization, website improvements, and search ranking enhancements.

4. Registration and Account Setup
Customers register accounts through our sales team at the point of sale. Registration requires the following information:

  • Business name
  • Business address
  • Customer point of contact (email or phone number)
  • Customer's main contact name


5. Payment and Billing

  • Accepted payment methods: Visa, Mastercard, Amex, bank transfer, or direct debit.
  • Billing includes a recurring monthly fee and a one-off setup fee.
  • By subscribing to our Services, the Customer agrees to be charged the monthly subscription fee on a recurring basis until the subscription is canceled.
  • Setup fees and monthly subscription fees are non-refundable.
  • Customers may cancel their subscription at any time before the next billing date to avoid further charges.
  • All set-up fees and monthly subscription fees are what is agreed to in the "package details" section of the customer registration form.


6. Usage and Compliance
The Customer agrees to use the Services in compliance with all applicable laws, including but not limited to:

  • Consumer Code (Legislative Decree No. 206 of 2005) regarding commercial practices.
  • Regulation (EU) 2016/679 (GDPR) concerning data protection.
  • Relevant intellectual property, advertising regulations, and e-commerce legislation.


7. Limitation of Liability
To the extent permitted by applicable law, Redrock Rep accepts liability only for damages directly caused by our malicious intent or gross negligence. We are not liable for any indirect, incidental, or consequential damages. This includes, but is not limited to, loss of profits, reputational damage, or data loss. We also accept no responsibility for damages resulting from:

  • misuse of our services;
  • errors or failures caused by third parties; or
  • your failure to comply with these Terms.


Each limitation described in this section applies only to the maximum extent permitted by law. Nothing in this section is intended to restrict any statutory rights you may have that cannot lawfully be excluded.


Our services are provided on an “as is,” “with all faults,” and “as available” basis. Redrock Rep does not guarantee the accuracy, reliability, security, or availability of the services or the content available through our platform. We do not monitor or verify user-generated content. You use our services at your own risk and discretion, and Redrock Rep is not responsible for any harm arising from:

  • service interruptions or unavailability;
  • security vulnerabilities;
  • or reliance on content, rankings, reviews, or metrics shown on the platform.


Redrock Rep makes no representations or warranties regarding any third parties, including businesses or advertisers listed through our services. You acknowledge that we do not control the information, products, or services they provide. Unless expressly agreed otherwise in writing, we are not responsible for the accuracy, completeness, or usefulness of third-party content, products, or services. You engage with third parties entirely at your own risk, and Redrock Rep will not be liable for any resulting loss or damage.


We disclaim all express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. No advice—whether oral or written—provided by Redrock Rep or any of our representatives creates a warranty.


If you are dissatisfied with our services, your sole and exclusive remedy is to stop using them.


Redrock Rep’s maximum liability to you for any claim relating to your use of our services shall not exceed the greater of:

  • the total amount you paid us in the 12 months preceding the incident; or
  • AUD $200.


Under no circumstances shall Redrock Rep be liable for:

  1. indirect, incidental, consequential, special, exemplary, or punitive damages;
  2. lost profits;
  3. business interruptions;
  4. damage to reputation; or
  5. loss of data or information.



8. Data Collection and Privacy
Redrock Rep complies with Australian privacy laws.
Customer data will not be shared with third parties or used for marketing purposes without explicit consent.


9. Communication
Customers will be contacted via email or phone for account-related inquiries and may receive marketing messages.


10. Termination

  • We may terminate the agreement if the Customer fails to meet the Terms and Conditions.
  • The Customer may cancel their subscription at any time before the next billing cycle to avoid being charged for the following month.
  • If the Customer does not cancel, they will automatically be charged their subscription fee for the following month.


11. Dispute Resolution
Disputes will be resolved under the jurisdiction of Australian/state laws.


12. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Customers will be notified of changes via email.


13. Contact Information
For inquiries or concerns, please contact us: